Privacy Policy

1. General Provisions
1.1. This Privacy Policy (hereinafter referred to as the “Policy”) governs the collection, storage, use, processing and protection of personal data of users of the naviatours.com website.
1.2. Your privacy and data security are an important priority for us. By using our website, you agree to the terms of this Policy and consent to the processing of your personal data in accordance with the rules set out herein.
1.3. This Policy applies to all website users, as well as to individuals who submit enquiries through forms on the website or through other means of communication.

2. Key Terms Used in This Policy
2.1. Personal Data — any information relating to an identifiable natural person who can be identified, directly or indirectly, by data such as their name, contact details and other information provided by you.
2.2. Anonymised Data — information that does not allow a specific user to be identified and is collected to analyse website performance and improve the user experience.
2.3. Cookies — small text files stored on your device to improve website performance and analyse user behaviour.
2.4. Processing of Personal Data — any operation or set of operations performed on personal data, such as collection, recording, organisation, storage, modification, transfer and destruction of data.

3. Purposes of Personal Data Processing
3.1. We collect and process your personal data exclusively for the following purposes:

• Processing Enquiries — to respond to your enquiries and provide you with information about our services.
• Managing Requests — to process requests submitted through forms on the website, as well as to contact you to provide additional information.
• Analysing User Behaviour — to analyse website traffic and usage in order to improve the quality of our services and content.
• Providing Information — to send you informational materials relating to our services if you have expressed a wish to receive such notifications.

3.2. We do not collect data for the purpose of selling it or using it for other purposes not specified in this Policy.

4. Data Collection
We collect only the data necessary to process your enquiries. This may include:

• Name
• Contact information (phone number, email address)
• Data provided through website forms to request information about tours

Data is collected to process enquiries and provide information about our services.

5. Anonymised Data and the Use of Cookies
Our website uses anonymised data to analyse user behaviour through web analytics services such as Google Analytics and others. This data does not contain personal information and is used exclusively to improve website performance.
We also use cookies to improve website performance and ease of use. Cookies help us analyse how visitors interact with the website and make the website more convenient and personalised. You can disable cookies in your browser settings, but this may affect the functionality of the website.

6. Data Storage
We store personal data only for as long as necessary to process your enquiries and provide the requested information. Once the data is no longer required for these purposes, it will be deleted.

7. Data Protection
We take all necessary measures to protect your data against unauthorised access, disclosure, alteration or destruction. However, please remember that no data transmission over the internet can be completely secure, and we cannot guarantee the absolute security of your data.

8. Use of Data
The collected data may be used only for:

• Processing your enquiries
• Responding to requests and providing information about our services
• Improving website quality and the user experience

9. Disclosure of Data to Third Parties
We do not transfer your data to third parties without your consent, except in cases provided for by law.

10. Contact Information
If you have any questions or comments regarding our Privacy Policy, please contact us:

• Phone: +34 (634) 46 59 88
• Email: naviatours.com@gmail.com

11. Changes to the Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time. All changes will be published on this page and will take effect upon publication.

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